Customereye

Kite Packaging

Professional Services • United Kingdomwww.kitepackaging.co.uk

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

49/100
+0.9 vs. last month4.70 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Professional Services companies

#385of 517
Top 74% · Mid Pack
#1 (best)#517 (worst)
#383Peer
#384Peer
#385This company
#386Peer
#387Peer

Overall Customer Sentiment

Mid Pack

77% of reviews positive, 21% negative

77%
positive
  • Positive77%
  • Neutral2%
  • Negative21%

Sentiment Balance

Covering November 2024 — 227 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 77% of reviews in this period, with 20% negative and 3% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: November 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping
25.5%
Response Speed
17.9%
Product Quality
16.3%
Customer Support
12.6%
Loyalty
8.7%

Most feedback concerns Delivery Shipping.

The most common complaint theme is Problem Resolution, making up 2.1% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM45/100
45/100
signal score
  • Built from a negative-review share of 45.0% across this company's analyzed reviews.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.7avg rating
5
86.2%
4
6.3%
3
2.7%
2
1.2%
1
3.7%

Based on 600 analyzed reviews.

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