Customereye

Burch Bottle & Packaging

Professional Services • United Stateswww.burchbottle.com

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

64/100
+18.6 vs. last month4.73 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Professional Services companies

#124of 517
Top 24% · Top Tier
#1 (best)#517 (worst)
#122Peer
#123Peer
#124This company
#125Peer
#126Peer

Overall Customer Sentiment

Category Leader

73% of reviews positive, 24% negative

73%
positive
  • Positive73%
  • Neutral3%
  • Negative24%

Sentiment Balance

Covering September 2024 — 5 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 100% of reviews in this period, with 0% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: September 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping
25.0%
Product Quality
18.8%
Response Speed
17.2%
Customer Support
9.5%
Loyalty
8.8%

Most feedback concerns Delivery Shipping.

The most common complaint theme is Communication, making up 1.6% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM26/100
26/100
signal score
  • Built from a negative-review share of 25.7% across this company's analyzed reviews.
  • The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.7avg rating
5
86.2%
4
7.8%
3
1.8%
2
1.2%
1
3.0%

Based on 600 analyzed reviews. Sentiment is holding steady: 97.4% of reviews in the last three months were positive, compared with 96.6% in the three months before that.

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