Customereye

DesignMantic

Professional Services • United Stateswww.designmantic.com

Review data last updated .

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Based on public reviews and response behavior.

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Overall Score

55/100
4.45 ★ average rating · 474 reviews

Competitive Performance Rank

Among fully-analyzed Professional Services companies

#262of 517
Top 51% · Mid Pack
#1 (best)#517 (worst)
#260Peer
#261Peer
#262This company
#263Peer
#264Peer

Overall Customer Sentiment

Mid Pack

86% of reviews positive, 13% negative

86%
positive
  • Positive86%
  • Neutral1%
  • Negative13%

Sentiment Balance

Covering February 2024 — 3 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 100% of reviews in this period, with 0% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 419 reviews across the months with enough data to chart reliably (min 3/month), most recent: February 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Customer Support
22.5%
Product Quality
17.4%
Loyalty
13.3%
Onboarding
9.7%
Response Speed
9.7%

Most feedback concerns Customer Support.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM40/100
40/100
signal score
  • •Built from a negative-review share of 21.0% across this company's analyzed reviews.
  • •2 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
  • •Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.5avg rating
5★
78.1%
4★
8.9%
3★
2.1%
2★
1.7%
1★
9.3%

Based on 474 analyzed reviews. Sentiment is slipping: 60.0% of reviews in the last three months were positive, compared with 80.0% in the three months before that.

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