Customereye

Globe Packaging

Professional Services • United Kingdomwww.globepackaging.co.uk

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

48/100
−12.4 vs. last month4.71 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Professional Services companies

#417of 517
Top 81% · Bottom Tier
#1 (best)#517 (worst)
#415Peer
#416Peer
#417This company
#418Peer
#419Peer

Overall Customer Sentiment

Below Average

73% of reviews positive, 26% negative

73%
positive
  • Positive73%
  • Neutral1%
  • Negative26%

Sentiment Balance

Covering November 2024 — 15 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 67% of reviews in this period, with 33% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: November 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping
25.1%
Response Speed
16.4%
Product Quality
15.8%
Customer Support
10.9%
Loyalty
9.4%

Most feedback concerns Delivery Shipping.

The most common complaint theme is Problem Resolution, making up 3.1% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM43/100
43/100
signal score
  • Built from a negative-review share of 41.0% across this company's analyzed reviews.
  • 1 review contain phrases that signal intent to leave, such as cancelling or switching provider.
  • The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.7avg rating
5
85.2%
4
7.8%
3
2.8%
2
1.3%
1
2.8%

Based on 600 analyzed reviews. Sentiment is holding steady: 96.9% of reviews in the last three months were positive, compared with 96.0% in the three months before that.

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