Customereye

HypeDrop

Professional Services • Cyprushypedrop.com

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

51/100
4.44 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Professional Services companies

#350of 517
Top 68% · Mid Pack
#1 (best)#517 (worst)
#348Peer
#349Peer
#350This company
#351Peer
#352Peer

Overall Customer Sentiment

Mid Pack

78% of reviews positive, 21% negative

78%
positive
  • Positive78%
  • Neutral1%
  • Negative21%

Sentiment Balance

Covering August 2024 — 3 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 67% of reviews in this period, with 33% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 595 reviews across the months with enough data to chart reliably (min 3/month), most recent: August 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Product Quality
20.3%
Delivery Shipping
16.9%
Pricing
12.7%
Response Speed
12.0%
Loyalty
11.2%

Most feedback concerns Product Quality.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM35/100
35/100
signal score
  • Built from a negative-review share of 39.3% across this company's analyzed reviews.
  • 3 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
  • Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.4avg rating
5
78.3%
4
8.3%
3
2.5%
2
0.3%
1
10.5%

Based on 600 analyzed reviews. Sentiment is improving: 50.0% of reviews in the last three months were positive, compared with 10.0% in the three months before that.

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