Customereye

Abound

Professional Services • United Stateshelloabound.com

Review data last updated .

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Based on public reviews and response behavior.

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Overall Score

56/100
+9.4 vs. last month4.69 ★ average rating · 533 reviews

Competitive Performance Rank

Among fully-analyzed Professional Services companies

#241of 517
Top 47% · Upper Half
#1 (best)#517 (worst)
#239Peer
#240Peer
#241This company
#242Peer
#243Peer

Overall Customer Sentiment

Above Average

88% of reviews positive, 11% negative

88%
positive
  • Positive88%
  • Neutral1%
  • Negative11%

Sentiment Balance

Covering April 2023 — 20 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 90% of reviews in this period, with 10% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 526 reviews across the months with enough data to chart reliably (min 3/month), most recent: April 2023.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Product Quality
19.6%
Customer Support
17.2%
Delivery Shipping
15.7%
Response Speed
12.6%
Loyalty
11.4%

Most feedback concerns Product Quality.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM37/100
37/100
signal score
  • •Built from a negative-review share of 18.3% across this company's analyzed reviews.
  • •2 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
  • •Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.7avg rating
5★
85.6%
4★
6.6%
3★
3.0%
2★
1.5%
1★
3.4%

Based on 533 analyzed reviews. Sentiment is slipping: 0.0% of reviews in the last three months were positive, compared with 96.1% in the three months before that.

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