KitchenAid

Home & Livingwww.kitchenaid.com

Review data last updated August 16, 2026.

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Based on public reviews and response behavior.

Overall Score

19/100

1.31 ★ average rating · 763 reviews

Competitive Performance Rank

Among fully-analyzed Home & Living companies

#672of 675

Top 100% · Bottom Tier

#1 (best)#675 (worst)

#670Peer

#671Peer

#672This company

#673Peer

#674Peer

Overall Customer Sentiment

Below Average

20% of reviews positive, 79% negative

20%

positive

Positive20%
Neutral1%
Negative79%

Sentiment Balance

Covering April 2026 — 4 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 25% of reviews in this period, with 75% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 735 reviews across the months with enough data to chart reliably (min 3/month), most recent: April 2026.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

18.5%

Loyalty

15.5%

Problem Resolution

11.6%

Pricing

10.1%

Communication

9.8%

Most feedback concerns Customer Support.

The most common complaint theme is Customer Support, making up 18.5% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH100/100

100/100

signal score

•Built from a negative-review share of 79.2% across this company's analyzed reviews.
•9 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

1.3avg rating

5★

3.8%

4★

1.3%

3★

3.0%

2★

6.0%

1★

85.8%

Based on 763 analyzed reviews. Sentiment is slipping: 20.0% of reviews in the last three months were positive, compared with 33.3% in the three months before that.

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