Italian Gourmet UK Ltd

Food & Beverage • United Kingdomwww.italiangourmetuk.com

Review data last updated August 11, 2026.

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Based on public reviews and response behavior.

Overall Score

50/100

−12.4 vs. last month4.40 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Food & Beverage companies

#432of 551

Top 78% · Bottom Tier

#1 (best)#551 (worst)

#430Peer

#431Peer

#432This company

#433Peer

#434Peer

Overall Customer Sentiment

Below Average

77% of reviews positive, 22% negative

77%

positive

Positive77%
Neutral1%
Negative22%

Sentiment Balance

Covering December 2024 — 5 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 60% of reviews in this period, with 40% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: December 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping

25.0%

Product Quality

20.9%

Response Speed

11.1%

Loyalty

10.7%

Customer Support

10.7%

Most feedback concerns Delivery Shipping.

The most common complaint theme is Communication, making up 3.8% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

LOW21/100

21/100

signal score

•Built from a negative-review share of 28.7% across this company's analyzed reviews.
•1 review contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.4avg rating

5★

77.2%

4★

7.5%

3★

2.7%

2★

3.2%

1★

9.5%

Based on 600 analyzed reviews. Sentiment is improving: 90.6% of reviews in the last three months were positive, compared with 84.3% in the three months before that.

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