Based on public reviews and response behavior.
600 reviews over 1,114 days (about 16 per month). Busiest month: 9% of reviews.
Food & Beverage average: score 61.8, rating 4.27 stars, reply rate 33.9%, over 2,298 ranked companies · benchmark 9 Oct 2026
Score
66.8
Industry average 61.8
5.0 above average
Rating
4.39
Industry average 4.27
0.12 above average
Reply rate
—
Industry average 33.9%
not measured
Among ranked Food & Beverage companies
Only companies with enough recent, scoreable reviews are ranked.
80% of reviews positive, 20% negative
Covering December 2024 — 5 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 40% of reviews in this period, with 60% negative and 0% neutral.
Share of theme mentions
Themes extracted from 600 analysed reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 2,298 ranked companies in Food & Beverage (benchmark 9 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
The company replies to 95% of reviews against an industry average of 34%. Public replies are read by prospects as well as reviewers; keep the cadence, and answer negative reviews first.
"Delivery Shipping" is the strongest recurring theme in the reviews: 327 mentions with a sentiment score of 76.20/100. It is the claim customers already make for the company; use their wording in acquisition and onboarding.
