Customereye

iRobot

Appliances & Home Electronics • United Stateswww.irobot.com

Review data last updated .

Based on public reviews and response behavior.

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186 reviews over 126 days (about 45 per month). Busiest month: 29% of reviews. Languages: en 33%, fr 32%, nl 13%.

Overall Score

33/100
Short observation window (126 days)
+43.6 vs. last month1.18 ★ average rating · 186 reviews
33/100 from 186 reviews over 5 months, moderate confidence. trend not shown: window under six months.

Appliances & Home Electronics average: score 59.5, rating 4.02 stars, reply rate 35.3%, over 886 ranked companies · benchmark 30 Oct 2026

Score

33.3

Industry average 59.5

26.2 below average

Rating

1.18

Industry average 4.02

2.84 below average

Reply rate

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Industry average 35.3%

not measured

Competitive Performance Rank

Among ranked Appliances & Home Electronics companies

#805of 886 ranked in Appliances & Home Electronics
Top 91% · Bottom Tierup 210 from last month
#1 (best)#886 (worst)
#803Peer
#804Peer
#805This company
#806Peer
#807Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Below Average

13% of reviews positive, 86% negative

13%
positive
  • Positive13%
  • Neutral1%
  • Negative86%

Sentiment Balance

Covering September 2026 — 7 reviews, not the company's full review history.

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positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 57% of reviews in this period, with 43% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)
Hidden

Based on 5 months of reviews, too short to read a trend

Theme Distribution

Share of theme mentions

Customer Support
Hidden
Problem Resolution
Hidden
Communication
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How this analysis was produced

The figures on this page come from the most recent reviews this company received, up to a per-company limit, so the period they cover depends on how quickly this company receives reviews: a busy company's sample may span only a few weeks, a quieter company's may span years. The window actually covered is stated above with the score. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

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