Samsung Electronics

Appliances & Home Electronics • United Kingdomwww.samsung.com

Review data last updated August 16, 2026.

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Based on public reviews and response behavior.

Overall Score

34/100

+1.6 vs. last month2.77 ★ average rating · 2,600 reviews

Competitive Performance Rank

Among fully-analyzed Appliances & Home Electronics companies

#181of 189

Top 96% · Bottom Tier

#1 (best)#189 (worst)

#179Peer

#180Peer

#181This company

#182Peer

#183Peer

Overall Customer Sentiment

Below Average

40% of reviews positive, 59% negative

40%

positive

Positive40%
Neutral2%
Negative59%

Sentiment Balance

Covering August 2026 — 297 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 39% of reviews in this period, with 58% negative and 3% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 2,600 reviews across the months with enough data to chart reliably (min 3/month), most recent: August 2026.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Communication

16.2%

Customer Support

16.1%

Product Quality

14.5%

Loyalty

13.3%

Problem Resolution

10.4%

Most feedback concerns Communication.

The most common complaint theme is Communication, making up 16.2% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH69/100

69/100

signal score

•Built from a negative-review share of 58.8% across this company's analyzed reviews.
•12 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

2.8avg rating

5★

36.6%

4★

4.4%

3★

5.6%

2★

6.2%

1★

47.2%

Based on 2,600 analyzed reviews. Sentiment is improving: 49.5% of reviews in the last three months were positive, compared with 36.4% in the three months before that.

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