IRIS Software

Software & Web Services • United Kingdomwww.iris.co.uk

Review data last updated August 16, 2026.

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Based on public reviews and response behavior.

Overall Score

39/100

−5.7 vs. last month3.55 ★ average rating · 602 reviews

Competitive Performance Rank

Among fully-analyzed Software & Web Services companies

#336of 363

Top 93% · Bottom Tier

#1 (best)#363 (worst)

#334Peer

#335Peer

#336This company

#337Peer

#338Peer

Overall Customer Sentiment

Below Average

55% of reviews positive, 44% negative

55%

positive

Positive55%
Neutral2%
Negative44%

Sentiment Balance

Covering November 2024 — 9 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 56% of reviews in this period, with 44% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: November 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

28.2%

Problem Resolution

20.1%

Communication

10.3%

Response Speed

10.3%

Loyalty

9.7%

Most feedback concerns Customer Support.

The most common complaint theme is Customer Support, making up 28.2% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM38/100

38/100

signal score

•Built from a negative-review share of 43.5% across this company's analyzed reviews.
•2 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

3.5avg rating

5★

55.6%

4★

6.8%

3★

3.8%

2★

4.2%

1★

29.6%

Based on 602 analyzed reviews. Sentiment is improving: 79.0% of reviews in the last three months were positive, compared with 58.3% in the three months before that.

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