Based on public reviews and response behavior.
1,000 reviews over 46 days (about 662 per month). Busiest month: 68% of reviews — one month dominates this sample. Languages: en 90%, unknown 9%, af 0%.
Software & Web Services average: score 60.7, rating 4.06 stars, reply rate 34.1%, over 3,306 ranked companies · benchmark 23 Oct 2026
Score
57.0
Industry average 60.7
3.7 below average
Rating
4.80
Industry average 4.06
0.74 above average
Reply rate
—
Industry average 34.1%
not measured
Among ranked Software & Web Services companies
Only companies with enough recent, scoreable reviews are ranked.
88% of reviews positive, 12% negative
Covering July 2026 — 285 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 89% of reviews in this period, with 11% negative and 1% neutral.
Based on 3 months of reviews, too short to read a trend
Half or more of these reviews arrived in a single month
Share of theme mentions
Themes extracted from 1,000 analysed reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 3,306 ranked companies in Software & Web Services (benchmark 23 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
The company replies to 5% of reviews against an industry average of 34%. Unanswered negative reviews are the most visible gap on the profile; a short public reply within days closes it.
"Customer Support" is the strongest recurring theme in the reviews: 675 mentions with a sentiment score of 87.20/100. It is the claim customers already make for the company; use their wording in acquisition and onboarding.
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