Customereye

Pynnacle

Software & Web Servicesterrellgraham.com

Review data last updated .

Based on public reviews and response behavior.

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53 reviews over 2,076 days (about 0.8 per month). Busiest month: 28% of reviews. Languages: en 100%.

Overall Score

57/100
4.98 ★ average rating · 53 reviews
57/100 from 53 reviews over 4 months, limited confidence.

Software & Web Services average: score 60.7, rating 4.06 stars, reply rate 34.1%, over 3,306 ranked companies · benchmark 23 Oct 2026

Score

57.0

Industry average 60.7

3.7 below average

Rating

4.98

Industry average 4.06

0.92 above average

Reply rate

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Industry average 34.1%

not measured

Competitive Performance Rank

Among ranked Software & Web Services companies

#2019of 3306 ranked in Software & Web Services
Top 61% · Mid Pack
#1 (best)#3306 (worst)
#2017Peer
#2018Peer
#2019This company
#2020Peer
#2021Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Mid Pack

87% of reviews positive, 13% negative

87%
positive
  • Positive87%
  • Neutral0%
  • Negative13%

Sentiment Balance

Covering March 2022 — 3 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 67% of reviews in this period, with 33% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)
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Theme Distribution

Share of theme mentions

Product Quality
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Customer Support
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Loyalty
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How this analysis was produced

The figures on this page come from the most recent reviews this company received, up to a per-company limit, so the period they cover depends on how quickly this company receives reviews: a busy company's sample may span only a few weeks, a quieter company's may span years. The window actually covered is stated above with the score. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

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