Based on public reviews and response behavior.
100 reviews over 604 days (about 5 per month). Busiest month: 12% of reviews. Languages: en 100%.
Software & Web Services average: score 60.7, rating 4.06 stars, reply rate 34.1%, over 3,306 ranked companies · benchmark 23 Oct 2026
Score
57.0
Industry average 60.7
3.7 below average
Rating
2.68
Industry average 4.06
1.38 below average
Reply rate
—
Industry average 34.1%
not measured
Among ranked Software & Web Services companies
Only companies with enough recent, scoreable reviews are ranked.
48% of reviews positive, 49% negative
Covering September 2026 — 5 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 40% of reviews in this period, with 60% negative and 0% neutral.
Share of theme mentions
Themes extracted from 100 analysed reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 3,306 ranked companies in Software & Web Services (benchmark 23 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around onboarding scores -0.118 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
An average rating of 2.68 stars is 1.4 below the Software & Web Services average of 4.1. The fastest route is the weakest topic below: it is where the one- and two-star reviews cluster.
Included in the full report
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