Intersecure

Software & Web Services • United Kingdomwww.intersecure.co.uk

Review data last updated August 16, 2026.

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Based on public reviews and response behavior.

Overall Score

47/100

+14.3 vs. last month4.31 ★ average rating · 602 reviews

Competitive Performance Rank

Among fully-analyzed Software & Web Services companies

#263of 363

Top 72% · Mid Pack

#1 (best)#363 (worst)

#261Peer

#262Peer

#263This company

#264Peer

#265Peer

Overall Customer Sentiment

Mid Pack

70% of reviews positive, 29% negative

70%

positive

Positive70%
Neutral1%
Negative29%

Sentiment Balance

Covering November 2024 — 7 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 86% of reviews in this period, with 14% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: November 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

15.0%

Loyalty

14.2%

Pricing

13.4%

Product Quality

12.8%

Response Speed

10.7%

Most feedback concerns Customer Support.

The most common complaint theme is Delivery Shipping, making up 10.0% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM37/100

37/100

signal score

•Built from a negative-review share of 28.9% across this company's analyzed reviews.
•4 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.3avg rating

5★

78.4%

4★

3.8%

3★

2.2%

2★

1.7%

1★

14.0%

Based on 602 analyzed reviews. Sentiment is holding steady: 64.7% of reviews in the last three months were positive, compared with 66.7% in the three months before that.

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