Based on public reviews and response behavior.
5,000 reviews over 1,562 days (about 97 per month). Busiest month: 37% of reviews. Languages: en 61%, unknown 35%, es 1%.
Software & Web Services average: score 60.8, rating 4.09 stars, reply rate 36.0%, over 2,242 ranked companies · benchmark 30 Oct 2026
Score
53.4
Industry average 60.8
7.4 below average
Rating
3.61
Industry average 4.09
0.48 below average
Reply rate
—
Industry average 36.0%
not measured
Among ranked Software & Web Services companies
Only companies with enough recent, scoreable reviews are ranked.
52% of reviews positive, 46% negative
Covering September 2026 — 65 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 32% of reviews in this period, with 68% negative and 0% neutral.
Share of theme mentions
Themes from the 5,000 most recent reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 2,242 ranked companies in Software & Web Services (benchmark 30 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around communication scores -0.107 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
The company replies to 0% of reviews against an industry average of 36%. Unanswered negative reviews are the most visible gap on the profile; a short public reply within days closes it.
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