Based on public reviews and response behavior.
2,300 reviews over 4,341 days (about 16 per month). Busiest month: 4% of reviews. Languages: en 87%, unknown 12%, es 0%.
Software & Web Services average: score 61.8, rating 4.15 stars, reply rate 34.4%, over 3,146 ranked companies · benchmark 23 Oct 2026
Score
53.4
Industry average 61.8
8.4 below average
Rating
2.78
Industry average 4.15
1.37 below average
Reply rate
—
Industry average 34.4%
not measured
Among ranked Software & Web Services companies
Only companies with enough recent, scoreable reviews are ranked.
42% of reviews positive, 56% negative
Covering September 2026 — 27 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 52% of reviews in this period, with 48% negative and 0% neutral.
Share of theme mentions
Themes extracted from 2,300 analysed reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 3,146 ranked companies in Software & Web Services (benchmark 23 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Sentiment has been declining (trajectory: -0.264). Review the worst months in the trend data to identify specific operational or product issues.
"Product Quality" is the strongest recurring theme in the reviews: 405 mentions with a sentiment score of 70.45/100. It is the claim customers already make for the company; use their wording in acquisition and onboarding.
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