IPVanish

Software & Web Services • United Stateswww.ipvanish.com

Review data last updated August 16, 2026.

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Based on public reviews and response behavior.

Overall Score

45/100

+16.4 vs. last month3.42 ★ average rating · 1,561 reviews

Competitive Performance Rank

Among fully-analyzed Software & Web Services companies

#282of 363

Top 78% · Bottom Tier

#1 (best)#363 (worst)

#280Peer

#281Peer

#282This company

#283Peer

#284Peer

Overall Customer Sentiment

Below Average

52% of reviews positive, 45% negative

52%

positive

Positive52%
Neutral3%
Negative45%

Sentiment Balance

Covering August 2026 — 18 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 61% of reviews in this period, with 33% negative and 6% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 1,514 reviews across the months with enough data to chart reliably (min 3/month), most recent: August 2026.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

17.4%

Loyalty

15.0%

Product Quality

14.0%

Pricing

12.5%

Problem Resolution

11.5%

Most feedback concerns Customer Support.

The most common complaint theme is Customer Support, making up 17.4% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH55/100

55/100

signal score

•Built from a negative-review share of 45.4% across this company's analyzed reviews.
•27 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

3.4avg rating

5★

51.3%

4★

7.8%

3★

4.7%

2★

4.2%

1★

32.0%

Based on 1,561 analyzed reviews. Sentiment is improving: 59.4% of reviews in the last three months were positive, compared with 47.0% in the three months before that.

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