Privatevpn

Software & Web Services • United Statesprivatevpn.com

Review data last updated August 16, 2026.

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Based on public reviews and response behavior.

Overall Score

43/100

+22.5 vs. last month4.04 ★ average rating · 1,177 reviews

Competitive Performance Rank

Among fully-analyzed Software & Web Services companies

#299of 363

Top 82% · Bottom Tier

#1 (best)#363 (worst)

#297Peer

#298Peer

#299This company

#300Peer

#301Peer

Overall Customer Sentiment

Below Average

62% of reviews positive, 36% negative

62%

positive

Positive62%
Neutral2%
Negative36%

Sentiment Balance

Covering July 2026 — 10 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 60% of reviews in this period, with 40% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 1,162 reviews across the months with enough data to chart reliably (min 3/month), most recent: July 2026.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

23.8%

Problem Resolution

20.6%

Response Speed

14.6%

Product Quality

11.8%

Loyalty

9.6%

Most feedback concerns Customer Support.

The most common complaint theme is Communication, making up 8.1% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH56/100

56/100

signal score

•Built from a negative-review share of 35.9% across this company's analyzed reviews.
•12 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.0avg rating

5★

69.3%

4★

5.6%

3★

3.4%

2★

3.3%

1★

18.4%

Based on 1,177 analyzed reviews. Sentiment is holding steady: 68.4% of reviews in the last three months were positive, compared with 68.8% in the three months before that.

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