MochaHost

Software & Web Services • United Stateswww.mochahost.com

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

52/100

−7.1 vs. last month4.68 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Software & Web Services companies

#186of 363

Top 51% · Mid Pack

#1 (best)#363 (worst)

#184Peer

#185Peer

#186This company

#187Peer

#188Peer

Overall Customer Sentiment

Mid Pack

79% of reviews positive, 18% negative

79%

positive

Positive79%
Neutral2%
Negative18%

Sentiment Balance

Covering September 2024 — 24 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 79% of reviews in this period, with 21% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 598 reviews across the months with enough data to chart reliably (min 3/month), most recent: September 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

29.7%

Problem Resolution

20.2%

Response Speed

14.0%

Product Quality

12.1%

Loyalty

8.8%

Most feedback concerns Customer Support.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM35/100

35/100

signal score

•Built from a negative-review share of 29.0% across this company's analyzed reviews.
•3 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.7avg rating

5★

88.5%

4★

4.0%

3★

0.8%

2★

0.8%

1★

5.8%

Based on 600 analyzed reviews. Sentiment is holding steady: 94.3% of reviews in the last three months were positive, compared with 90.2% in the three months before that.

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