Customereye

HUGO BOSS

Apparel & Fashion • United Stateswww.hugoboss.com

Review data last updated .

Based on public reviews and response behavior.

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190 reviews over 353 days (about 16 per month). Busiest month: 20% of reviews. Languages: en 55%, fr 14%, de 12%.

Overall Score

19/100
1.37 ★ average rating · 190 reviews
19/100 from 190 reviews over 12 months, moderate confidence.

Apparel & Fashion average: score 62.7, rating 4.12 stars, reply rate 37.2%, over 2,645 ranked companies · benchmark 1 Nov 2026

Score

19.0

Industry average 62.7

43.7 below average

Rating

1.37

Industry average 4.12

2.75 below average

Reply rate

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Industry average 37.2%

not measured

Competitive Performance Rank

Among ranked Apparel & Fashion companies

#2623of 2645 ranked in Apparel & Fashion
Top 99% · Bottom Tierup 1000 from last month
#1 (best)#2645 (worst)
#2621Peer
#2622Peer
#2623This company
#2624Peer
#2625Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Below Average

14% of reviews positive, 84% negative

14%
positive
  • Positive14%
  • Neutral2%
  • Negative84%

Sentiment Balance

Covering October 2026 — 7 reviews, not the company's full review history.

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positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 0% of reviews in this period, with 100% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)
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Theme Distribution

Share of theme mentions

Customer Support
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Loyalty
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Delivery Shipping
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How this analysis was produced

The figures on this page come from the most recent reviews this company received, up to a per-company limit, so the period they cover depends on how quickly this company receives reviews: a busy company's sample may span only a few weeks, a quieter company's may span years. The window actually covered is stated above with the score. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

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