Customereye

Columbia Sportswear

Apparel & Fashion • United Stateswww.columbia.com

Review data last updated .

Based on public reviews and response behavior.

Tip: Tap or click the ⓘ icons to learn how to read each section. Expand cards for evidence.

193 reviews over 318 days (about 18 per month). Busiest month: 26% of reviews. Languages: en 68%, fr 14%, de 7%.

Overall Score

19/100
−45.0 vs. last month1.35 ★ average rating · 193 reviews
19/100 from 193 reviews over 11 months, moderate confidence.

Apparel & Fashion average: score 62.7, rating 4.12 stars, reply rate 37.2%, over 2,645 ranked companies · benchmark 1 Nov 2026

Score

19.3

Industry average 62.7

43.4 below average

Rating

1.35

Industry average 4.12

2.77 below average

Reply rate

—

Industry average 37.2%

not measured

Competitive Performance Rank

Among ranked Apparel & Fashion companies

#2621of 2645 ranked in Apparel & Fashion
Top 99% · Bottom Tierup 805 from last month
#1 (best)#2645 (worst)
#2619Peer
#2620Peer
#2621This company
#2622Peer
#2623Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Below Average

17% of reviews positive, 81% negative

17%
positive
  • Positive17%
  • Neutral2%
  • Negative81%

Sentiment Balance

Covering October 2026 — 3 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 0% of reviews in this period, with 100% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)
HiddenHidden

Theme Distribution

Share of theme mentions

Delivery Shipping
Hidden
Customer Support
Hidden
Loyalty
Hidden
HiddenHidden

Unlock full insights

Sign up free to view detailed data and analysis

How this analysis was produced

The figures on this page come from the most recent reviews this company received, up to a per-company limit, so the period they cover depends on how quickly this company receives reviews: a busy company's sample may span only a few weeks, a quieter company's may span years. The window actually covered is stated above with the score. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

Similar companies in Apparel & Fashion