Based on public reviews and response behavior.
100 reviews over 1,280 days (about 2.4 per month). Busiest month: 11% of reviews. Languages: en 100%.
Finance & Insurance average: score 62.6, rating 4.18 stars, reply rate 45.0%, over 3,047 ranked companies · benchmark 17 Oct 2026
Score
40.8
Industry average 62.6
21.8 below average
Rating
3.68
Industry average 4.18
0.50 below average
Reply rate
—
Industry average 45.0%
not measured
Among ranked Finance & Insurance companies
Only companies with enough recent, scoreable reviews are ranked.
57% of reviews positive, 40% negative
Covering October 2026 — 4 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 75% of reviews in this period, with 25% negative and 0% neutral.
Share of theme mentions
Themes extracted from 100 analysed reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 3,047 ranked companies in Finance & Insurance (benchmark 17 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around problem resolution scores -0.171 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
Sentiment has been declining (trajectory: -0.204). Review the worst months in the trend data to identify specific operational or product issues.
Included in the full report
Unlock the full report — $4.99