HerRoom

Apparel & Fashion • United Stateswww.herroom.com

Review data last updated August 11, 2026.

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Based on public reviews and response behavior.

Overall Score

37/100

+33.3 vs. last month3.14 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Apparel & Fashion companies

#311of 330

Top 94% · Bottom Tier

#1 (best)#330 (worst)

#309Peer

#310Peer

#311This company

#312Peer

#313Peer

Overall Customer Sentiment

Below Average

52% of reviews positive, 47% negative

52%

positive

Positive52%
Neutral1%
Negative47%

Sentiment Balance

Covering September 2024 — 6 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 33% of reviews in this period, with 67% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 595 reviews across the months with enough data to chart reliably (min 3/month), most recent: September 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping

22.9%

Loyalty

19.3%

Customer Support

11.5%

Product Quality

10.5%

Pricing

9.1%

Most feedback concerns Delivery Shipping.

The most common complaint theme is Delivery Shipping, making up 22.9% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH62/100

62/100

signal score

•Built from a negative-review share of 42.0% across this company's analyzed reviews.
•13 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

3.1avg rating

5★

44.5%

4★

7.3%

3★

4.2%

2★

5.3%

1★

38.7%

Based on 600 analyzed reviews. Sentiment is holding steady: 0.0% of reviews in the last three months were positive, compared with 0.0% in the three months before that.

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