Customereye

HealthAid®

Pharmacy & Online Medicine • United Kingdomwww.healthaid.co.uk

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

47/100
+14.3 vs. last month4.40 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Pharmacy & Online Medicine companies

#141of 189
Top 75% · Mid Pack
#1 (best)#189 (worst)
#139Peer
#140Peer
#141This company
#142Peer
#143Peer

Overall Customer Sentiment

Mid Pack

70% of reviews positive, 27% negative

70%
positive
  • Positive70%
  • Neutral3%
  • Negative27%

Sentiment Balance

Covering December 2024 — 6 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 100% of reviews in this period, with 0% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 599 reviews across the months with enough data to chart reliably (min 3/month), most recent: December 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping
24.9%
Response Speed
16.4%
Customer Support
13.7%
Product Quality
13.2%
Loyalty
10.0%

Most feedback concerns Delivery Shipping.

The most common complaint theme is Communication, making up 3.7% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM35/100
35/100
signal score
  • Built from a negative-review share of 43.3% across this company's analyzed reviews.
  • 1 review contain phrases that signal intent to leave, such as cancelling or switching provider.
  • Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.4avg rating
5
78.2%
4
7.2%
3
2.0%
2
2.2%
1
10.5%

Based on 600 analyzed reviews. Sentiment is improving: 92.1% of reviews in the last three months were positive, compared with 84.5% in the three months before that.

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