Based on public reviews and response behavior.
200 reviews over 7 days (about 870 per month). Busiest month: 100% of reviews — one month dominates this sample. Languages: en 100%, de 1%.
Pharmacy & Online Medicine average: score 58.9, rating 4.13 stars, reply rate 36.1%, over 740 ranked companies · benchmark 23 Oct 2026
Score
62.6
Industry average 58.9
3.7 above average
Rating
3.92
Industry average 4.13
0.21 below average
Reply rate
—
Industry average 36.1%
not measured
Among ranked Pharmacy & Online Medicine companies
Only companies with enough recent, scoreable reviews are ranked.
60% of reviews positive, 40% negative
Covering September 2026 — 200 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 60% of reviews in this period, with 40% negative and 1% neutral.
Based on 1 months of reviews, too short to read a trend
Half or more of these reviews arrived in a single month
Share of theme mentions
Themes extracted from 200 analysed reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 740 ranked companies in Pharmacy & Online Medicine (benchmark 23 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around communication scores -0.130 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
The company replies to 100% of reviews against an industry average of 36%. Public replies are read by prospects as well as reviewers; keep the cadence, and answer negative reviews first.
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