Customereye

Black Tie CBD

Pharmacy & Online Medicine • United Statesblacktiecbd.net

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

51/100
4.60 ★ average rating · 460 reviews

Competitive Performance Rank

Among fully-analyzed Pharmacy & Online Medicine companies

#83of 189
Top 44% · Upper Half
#1 (best)#189 (worst)
#81Peer
#82Peer
#83This company
#84Peer
#85Peer

Overall Customer Sentiment

Above Average

79% of reviews positive, 20% negative

79%
positive
  • Positive79%
  • Neutral1%
  • Negative20%

Sentiment Balance

Covering June 2023 — 3 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 0% of reviews in this period, with 100% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 433 reviews across the months with enough data to chart reliably (min 3/month), most recent: June 2023.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Product Quality
22.7%
Delivery Shipping
21.9%
Loyalty
14.0%
Customer Support
12.3%
Response Speed
10.8%

Most feedback concerns Product Quality.

The most common complaint theme is Communication, making up 2.3% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM37/100
37/100
signal score
  • Built from a negative-review share of 34.7% across this company's analyzed reviews.
  • 1 review contain phrases that signal intent to leave, such as cancelling or switching provider.
  • The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.6avg rating
5
84.1%
4
5.2%
3
2.6%
2
2.2%
1
5.9%

Based on 460 analyzed reviews. Sentiment is holding steady: 25.0% of reviews in the last three months were positive, compared with 28.6% in the three months before that.

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