Handtec

Computers & Hardware • United Kingdomwww.handtec.co.uk

Review data last updated August 11, 2026.

Request Custom AnalysisSign up free to see everything

Based on public reviews and response behavior.

Overall Score

48/100

+6.4 vs. last month4.14 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Computers & Hardware companies

#88of 127

Top 69% · Mid Pack

#1 (best)#127 (worst)

#86Peer

#87Peer

#88This company

#89Peer

#90Peer

Overall Customer Sentiment

Mid Pack

73% of reviews positive, 25% negative

73%

positive

Positive73%
Neutral2%
Negative25%

Sentiment Balance

Covering November 2024 — 89 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 78% of reviews in this period, with 23% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: November 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Communication

20.8%

Delivery Shipping

14.3%

Product Quality

14.1%

Loyalty

12.1%

Pricing

9.8%

Most feedback concerns Communication.

The most common complaint theme is Problem Resolution, making up 2.9% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM24/100

24/100

signal score

•Built from a negative-review share of 21.7% across this company's analyzed reviews.
•1 review contain phrases that signal intent to leave, such as cancelling or switching provider.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.1avg rating

5★

72.3%

4★

7.2%

3★

0.8%

2★

1.5%

1★

18.2%

Based on 600 analyzed reviews. Sentiment is holding steady: 80.7% of reviews in the last three months were positive, compared with 80.0% in the three months before that.

Unlock full insights