Swappie

Computers & Hardware • Finlandswappie.com

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

44/100

+11.9 vs. last month4.01 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Computers & Hardware companies

#104of 127

Top 82% · Bottom Tier

#1 (best)#127 (worst)

#102Peer

#103Peer

#104This company

#105Peer

#106Peer

Overall Customer Sentiment

Below Average

66% of reviews positive, 33% negative

66%

positive

Positive66%
Neutral2%
Negative33%

Sentiment Balance

Covering November 2024 — 56 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 70% of reviews in this period, with 29% negative and 2% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: November 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Communication

20.3%

Product Quality

13.8%

Delivery Shipping

12.1%

Customer Support

11.1%

Response Speed

11.1%

Most feedback concerns Communication.

The most common complaint theme is Communication, making up 20.3% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH70/100

70/100

signal score

•Built from a negative-review share of 35.3% across this company's analyzed reviews.
•11 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.0avg rating

5★

68.8%

4★

6.3%

3★

2.0%

2★

2.7%

1★

20.2%

Based on 600 analyzed reviews. Sentiment is slipping: 72.1% of reviews in the last three months were positive, compared with 77.7% in the three months before that.

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