CeX/WeBuy - United Kingdom

Computers & Hardware • United Kingdomwebuy.com

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

43/100

+12.5 vs. last month3.72 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Computers & Hardware companies

#108of 127

Top 85% · Bottom Tier

#1 (best)#127 (worst)

#106Peer

#107Peer

#108This company

#109Peer

#110Peer

Overall Customer Sentiment

Below Average

64% of reviews positive, 35% negative

64%

positive

Positive64%
Neutral1%
Negative35%

Sentiment Balance

Covering November 2024 — 54 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 76% of reviews in this period, with 24% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 546 reviews across the months with enough data to chart reliably (min 3/month), most recent: November 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

18.5%

Product Quality

14.8%

Delivery Shipping

12.6%

Loyalty

12.2%

Response Speed

11.4%

Most feedback concerns Customer Support.

The most common complaint theme is Delivery Shipping, making up 12.6% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM32/100

32/100

signal score

•Built from a negative-review share of 38.3% across this company's analyzed reviews.
•2 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

3.7avg rating

5★

61.5%

4★

5.5%

3★

3.0%

2★

3.2%

1★

26.8%

Based on 600 analyzed reviews. Sentiment is improving: 83.0% of reviews in the last three months were positive, compared with 65.4% in the three months before that.

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