Orchard

Computers & Hardware • Canadagetorchard.com

Review data last updated August 16, 2026.

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Based on public reviews and response behavior.

Overall Score

52/100

+12.7 vs. last month4.72 ★ average rating · 611 reviews

Competitive Performance Rank

Among fully-analyzed Computers & Hardware companies

#60of 127

Top 47% · Upper Half

#1 (best)#127 (worst)

#58Peer

#59Peer

#60This company

#61Peer

#62Peer

Overall Customer Sentiment

Above Average

80% of reviews positive, 18% negative

80%

positive

Positive80%
Neutral2%
Negative18%

Sentiment Balance

Covering October 2024 — 40 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 83% of reviews in this period, with 18% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 604 reviews across the months with enough data to chart reliably (min 3/month), most recent: October 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Communication

19.4%

Product Quality

14.5%

Delivery Shipping

13.6%

Customer Support

12.0%

Response Speed

10.7%

Most feedback concerns Communication.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

LOW18/100

18/100

signal score

•Built from a negative-review share of 17.7% across this company's analyzed reviews.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.7avg rating

5★

84.1%

4★

9.8%

3★

1.8%

2★

2.0%

1★

2.3%

Based on 611 analyzed reviews. Sentiment is holding steady: 92.9% of reviews in the last three months were positive, compared with 95.9% in the three months before that.

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