Customereye

OtterBox

Computers & Hardware • United Stateswww.otterbox.com

Review data last updated .

Based on public reviews and response behavior.

Tip: Tap or click the ⓘ icons to learn how to read each section. Expand cards for evidence.

202 reviews over 140 days (about 44 per month). Busiest month: 99% of reviews — one month dominates this sample. Languages: en 90%, unknown 8%, da 1%.

Overall Score

50/100
Short observation window (140 days)
4.20 ★ average rating · 202 reviews
50/100 from 202 reviews over 1 months, limited confidence. trend not shown: window under six months. one month holds 99% of the reviews.

Computers & Hardware average: score 61.9, rating 4.30 stars, reply rate 33.3%, over 271 ranked companies · benchmark 30 Oct 2026

Score

49.5

Industry average 61.9

12.4 below average

Rating

4.20

Industry average 4.30

0.10 below average

Reply rate

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Industry average 33.3%

not measured

Competitive Performance Rank

Among ranked Computers & Hardware companies

#230of 271 ranked in Computers & Hardware
Top 85% · Bottom Tier
#1 (best)#271 (worst)
#228Peer
#229Peer
#230This company
#231Peer
#232Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Below Average

68% of reviews positive, 31% negative

68%
positive
  • Positive68%
  • Neutral0%
  • Negative31%

Sentiment Balance

Covering August 2026 — 199 reviews, not the company's full review history.

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positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 68% of reviews in this period, with 32% negative and 1% neutral.

Sentiment Trend Over Time

Reviews (Count)
Hidden

Based on 1 months of reviews, too short to read a trend

Half or more of these reviews arrived in a single month

Theme Distribution

Share of theme mentions

Product Quality
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Delivery Shipping
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Communication
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Loyalty
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Customer Support
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How this analysis was produced

The figures on this page come from the most recent reviews this company received, up to a per-company limit, so the period they cover depends on how quickly this company receives reviews: a busy company's sample may span only a few weeks, a quieter company's may span years. The window actually covered is stated above with the score. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

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