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Computers & Hardware • United Statestp-link.com

Review data last updated August 16, 2026.

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Based on public reviews and response behavior.

Overall Score

49/100

−1.0 vs. last month4.76 ★ average rating · 1,200 reviews

Competitive Performance Rank

Among fully-analyzed Computers & Hardware companies

#85of 127

Top 67% · Mid Pack

#1 (best)#127 (worst)

#83Peer

#84Peer

#85This company

#86Peer

#87Peer

Overall Customer Sentiment

Mid Pack

74% of reviews positive, 24% negative

74%

positive

Positive74%
Neutral2%
Negative24%

Sentiment Balance

Covering August 2026 — 214 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 66% of reviews in this period, with 32% negative and 2% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 1,200 reviews across the months with enough data to chart reliably (min 3/month), most recent: August 2026.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

25.3%

Problem Resolution

17.6%

Onboarding

16.0%

Product Quality

13.9%

Response Speed

11.2%

Most feedback concerns Customer Support.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

LOW14/100

14/100

signal score

•Built from a negative-review share of 24.2% across this company's analyzed reviews.
•Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.8avg rating

5★

88.0%

4★

7.2%

3★

0.8%

2★

0.6%

1★

3.3%

Based on 1,200 analyzed reviews. Sentiment is improving: 98.0% of reviews in the last three months were positive, compared with 92.8% in the three months before that.

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