Gopuff

Food & Beverage • United Stateswww.gopuff.com

Review data last updated August 16, 2026.

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Based on public reviews and response behavior.

Overall Score

47/100

+3.7 vs. last month2.83 ★ average rating · 1,420 reviews

Competitive Performance Rank

Among fully-analyzed Food & Beverage companies

#461of 551

Top 84% · Bottom Tier

#1 (best)#551 (worst)

#459Peer

#460Peer

#461This company

#462Peer

#463Peer

Overall Customer Sentiment

Below Average

42% of reviews positive, 57% negative

42%

positive

Positive42%
Neutral1%
Negative57%

Sentiment Balance

Covering August 2026 — 128 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 60% of reviews in this period, with 39% negative and 1% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 1,404 reviews across the months with enough data to chart reliably (min 3/month), most recent: August 2026.

Sentiment has been improving over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping

20.7%

Customer Support

16.5%

Loyalty

12.7%

Response Speed

11.7%

Product Quality

10.7%

Most feedback concerns Delivery Shipping.

The most common complaint theme is Delivery Shipping, making up 20.7% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH67/100

67/100

signal score

•Built from a negative-review share of 56.8% across this company's analyzed reviews.
•43 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

2.8avg rating

5★

42.5%

4★

2.0%

3★

2.2%

2★

3.0%

1★

50.4%

Based on 1,420 analyzed reviews. Sentiment is improving: 80.3% of reviews in the last three months were positive, compared with 72.0% in the three months before that.

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