Based on public reviews and response behavior.
1,476 reviews over 3,322 days (about 14 per month). Busiest month: 42% of reviews. Languages: en 100%.
Food & Beverage average: score 61.8, rating 4.22 stars, reply rate 32.8%, over 2,985 ranked companies · benchmark 16 Oct 2026
Score
41.1
Industry average 61.8
20.7 below average
Rating
3.71
Industry average 4.22
0.51 below average
Reply rate
—
Industry average 32.8%
not measured
Among ranked Food & Beverage companies
Only companies with enough recent, scoreable reviews are ranked.
56% of reviews positive, 43% negative
Covering August 2026 — 380 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 59% of reviews in this period, with 39% negative and 1% neutral.
Share of theme mentions
Themes extracted from 1,476 analysed reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 2,985 ranked companies in Food & Beverage (benchmark 16 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around communication scores -0.421 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
Sentiment has been declining (trajectory: -0.312). Review the worst months in the trend data to identify specific operational or product issues.
Included in the full report
Unlock the full report — $4.99