Google

Software & Web Services • United Stateswww.google.co.uk

Review data last updated August 16, 2026.

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Based on public reviews and response behavior.

Overall Score

39/100

+5.2 vs. last month3.51 ★ average rating · 1,750 reviews

Competitive Performance Rank

Among fully-analyzed Software & Web Services companies

#335of 363

Top 92% · Bottom Tier

#1 (best)#363 (worst)

#333Peer

#334Peer

#335This company

#336Peer

#337Peer

Overall Customer Sentiment

Below Average

53% of reviews positive, 45% negative

53%

positive

Positive53%
Neutral2%
Negative45%

Sentiment Balance

Covering August 2026 — 655 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 57% of reviews in this period, with 41% negative and 2% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 1,750 reviews across the months with enough data to chart reliably (min 3/month), most recent: August 2026.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

20.1%

Loyalty

17.3%

Product Quality

16.3%

Communication

9.8%

Pricing

8.9%

Most feedback concerns Customer Support.

The most common complaint theme is Loyalty, making up 17.3% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH55/100

55/100

signal score

•Built from a negative-review share of 44.6% across this company's analyzed reviews.
•15 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

3.5avg rating

5★

56.0%

4★

5.4%

3★

3.8%

2★

3.5%

1★

31.3%

Based on 1,750 analyzed reviews. Sentiment is improving: 72.4% of reviews in the last three months were positive, compared with 61.8% in the three months before that.

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