GoDaddy

Software & Web Services • United Stateswww.godaddy.com

Review data last updated August 16, 2026.

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Based on public reviews and response behavior.

Overall Score

51/100

−19.5 vs. last month3.76 ★ average rating · 3,504 reviews

Competitive Performance Rank

Among fully-analyzed Software & Web Services companies

#197of 363

Top 54% · Mid Pack

#1 (best)#363 (worst)

#195Peer

#196Peer

#197This company

#198Peer

#199Peer

Overall Customer Sentiment

Mid Pack

60% of reviews positive, 38% negative

60%

positive

Positive60%
Neutral2%
Negative38%

Sentiment Balance

Covering August 2026 — 19 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 47% of reviews in this period, with 47% negative and 5% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 3,490 reviews across the months with enough data to chart reliably (min 3/month), most recent: August 2026.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

23.9%

Problem Resolution

13.6%

Product Quality

13.6%

Loyalty

11.4%

Communication

9.0%

Most feedback concerns Customer Support.

The most common complaint theme is Loyalty, making up 11.4% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM48/100

48/100

signal score

•Built from a negative-review share of 38.3% across this company's analyzed reviews.
•30 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

3.8avg rating

5★

62.6%

4★

5.1%

3★

3.6%

2★

3.6%

1★

25.1%

Based on 3,504 analyzed reviews. Sentiment is improving: 81.1% of reviews in the last three months were positive, compared with 60.0% in the three months before that.

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