Customereye

GiftTree

Food & Beverage • United Stateswww.gifttree.com

Review data last updated .

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Based on public reviews and response behavior.

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Overall Score

50/100
−50.0 vs. last month3.86 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Food & Beverage companies

#428of 551
Top 78% · Bottom Tier
#1 (best)#551 (worst)
#426Peer
#427Peer
#428This company
#429Peer
#430Peer

Overall Customer Sentiment

Below Average

75% of reviews positive, 24% negative

75%
positive
  • Positive75%
  • Neutral1%
  • Negative24%

Sentiment Balance

Covering September 2024 — 4 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 25% of reviews in this period, with 75% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 582 reviews across the months with enough data to chart reliably (min 3/month), most recent: September 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping
25.3%
Product Quality
15.2%
Loyalty
13.2%
Customer Support
12.5%
Onboarding
8.8%

Most feedback concerns Delivery Shipping.

The most common complaint theme is Pricing, making up 8.0% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM41/100
41/100
signal score
  • •Built from a negative-review share of 32.7% across this company's analyzed reviews.
  • •9 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
  • •Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

3.9avg rating
5★
62.8%
4★
6.3%
3★
6.0%
2★
4.0%
1★
20.8%

Based on 600 analyzed reviews. Sentiment is improving: 8.3% of reviews in the last three months were positive, compared with 0.0% in the three months before that.

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