Sensate

Beauty & Wellness • United Kingdomwww.getsensate.com

Review data last updated August 12, 2026.

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Based on public reviews and response behavior.

Overall Score

60/100

+46.9 vs. last month4.21 ★ average rating · 999 reviews

Competitive Performance Rank

Among fully-analyzed Beauty & Wellness companies

#136of 351

Top 39% · Upper Half

#1 (best)#351 (worst)

#134Peer

#135Peer

#136This company

#137Peer

#138Peer

Overall Customer Sentiment

Above Average

67% of reviews positive, 31% negative

67%

positive

Positive67%
Neutral2%
Negative31%

Sentiment Balance

Covering July 2026 — 7 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 100% of reviews in this period, with 0% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 999 reviews across the months with enough data to chart reliably (min 3/month), most recent: July 2026.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

21.8%

Loyalty

15.8%

Product Quality

12.9%

Pricing

12.0%

Delivery Shipping

8.4%

Most feedback concerns Customer Support.

The most common complaint theme is Delivery Shipping, making up 8.4% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH50/100

50/100

signal score

•Built from a negative-review share of 31.2% across this company's analyzed reviews.
•2 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.2avg rating

5★

73.8%

4★

5.6%

3★

2.7%

2★

3.3%

1★

14.6%

Based on 999 analyzed reviews. Sentiment is slipping: 60.0% of reviews in the last three months were positive, compared with 82.5% in the three months before that.

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