Customereye

The Modern Man

Beauty & Wellnessthemodernman.co.uk

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

51/100
4.63 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Beauty & Wellness companies

#257of 351
Top 73% · Mid Pack
#1 (best)#351 (worst)
#255Peer
#256Peer
#257This company
#258Peer
#259Peer

Overall Customer Sentiment

Mid Pack

77% of reviews positive, 20% negative

77%
positive
  • Positive77%
  • Neutral2%
  • Negative20%

Sentiment Balance

Covering July 2024 — 3 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 100% of reviews in this period, with 0% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 577 reviews across the months with enough data to chart reliably (min 3/month), most recent: July 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping
23.1%
Product Quality
17.1%
Response Speed
15.5%
Pricing
11.7%
Customer Support
11.2%

Most feedback concerns Delivery Shipping.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

LOW21/100
21/100
signal score
  • Built from a negative-review share of 29.0% across this company's analyzed reviews.
  • 1 review contain phrases that signal intent to leave, such as cancelling or switching provider.
  • Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.6avg rating
5
84.8%
4
6.2%
3
2.2%
2
0.7%
1
6.2%

Based on 600 analyzed reviews. Sentiment is improving: 80.0% of reviews in the last three months were positive, compared with 50.0% in the three months before that.

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