Based on public reviews and response behavior.
Among fully-analyzed Home & Living companies
66% of reviews positive, 31% negative
Covering September 2022 — 11 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 55% of reviews in this period, with 46% negative and 0% neutral.
Showing 587 reviews across the months with enough data to chart reliably (min 3/month), most recent: September 2022.
Sentiment has been holding steady over the period shown.
Share of theme mentions
Most feedback concerns Customer Support.
The most common complaint theme is Delivery Shipping, making up 18.0% of all theme mentions.
Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.
Star split and recent-versus-earlier sentiment.
Based on 600 analyzed reviews. Sentiment is improving: 33.3% of reviews in the last three months were positive, compared with 0.0% in the three months before that.
