Customereye

Wave Spas

Home & Living • United Kingdomwavespas.com

Review data last updated .

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Based on public reviews and response behavior.

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Overall Score

36/100
2.82 ★ average rating · 624 reviews

Competitive Performance Rank

Among fully-analyzed Home & Living companies

#641of 675
Top 95% · Bottom Tier
#1 (best)#675 (worst)
#639Peer
#640Peer
#641This company
#642Peer
#643Peer

Overall Customer Sentiment

Below Average

50% of reviews positive, 49% negative

50%
positive
  • Positive50%
  • Neutral1%
  • Negative49%

Sentiment Balance

Covering October 2025 — 3 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 33% of reviews in this period, with 67% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 609 reviews across the months with enough data to chart reliably (min 3/month), most recent: October 2025.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Customer Support
18.0%
Delivery Shipping
13.2%
Communication
13.1%
Loyalty
12.3%
Product Quality
10.4%

Most feedback concerns Customer Support.

The most common complaint theme is Customer Support, making up 18.0% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH84/100
84/100
signal score
  • •Built from a negative-review share of 48.9% across this company's analyzed reviews.
  • •14 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
  • •Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

2.8avg rating
5★
39.9%
4★
4.2%
3★
3.7%
2★
2.4%
1★
49.8%

Based on 624 analyzed reviews. Sentiment is slipping: 50.0% of reviews in the last three months were positive, compared with 60.0% in the three months before that.

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