Sleep Country Canada

Home & Living • United Statessleepcountry.ca

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

32/100

−83.3 vs. last month2.38 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Home & Living companies

#655of 675

Top 97% · Bottom Tier

#1 (best)#675 (worst)

#653Peer

#654Peer

#655This company

#656Peer

#657Peer

Overall Customer Sentiment

Below Average

45% of reviews positive, 54% negative

45%

positive

Positive45%
Neutral1%
Negative54%

Sentiment Balance

Covering October 2024 — 9 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 11% of reviews in this period, with 78% negative and 11% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 598 reviews across the months with enough data to chart reliably (min 3/month), most recent: October 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

18.3%

Loyalty

16.0%

Delivery Shipping

13.8%

Product Quality

12.0%

Pricing

11.4%

Most feedback concerns Customer Support.

The most common complaint theme is Customer Support, making up 18.3% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH70/100

70/100

signal score

•Built from a negative-review share of 49.7% across this company's analyzed reviews.
•15 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

2.4avg rating

5★

25.7%

4★

7.0%

3★

4.5%

2★

5.7%

1★

57.2%

Based on 600 analyzed reviews. Sentiment is holding steady: 30.4% of reviews in the last three months were positive, compared with 25.8% in the three months before that.

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