Frontpoint

Home & Living • United Stateswww.frontpointsecurity.com

Review data last updated August 16, 2026.

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Based on public reviews and response behavior.

Overall Score

48/100

−33.3 vs. last month2.73 ★ average rating · 1,016 reviews

Competitive Performance Rank

Among fully-analyzed Home & Living companies

#507of 675

Top 75% · Bottom Tier

#1 (best)#675 (worst)

#505Peer

#506Peer

#507This company

#508Peer

#509Peer

Overall Customer Sentiment

Below Average

43% of reviews positive, 55% negative

43%

positive

Positive43%
Neutral2%
Negative55%

Sentiment Balance

Covering August 2026 — 3 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 0% of reviews in this period, with 100% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 999 reviews across the months with enough data to chart reliably (min 3/month), most recent: August 2026.

Sentiment has been improving over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

23.1%

Loyalty

15.9%

Communication

11.3%

Problem Resolution

10.0%

Product Quality

9.3%

Most feedback concerns Customer Support.

The most common complaint theme is Customer Support, making up 23.1% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH90/100

90/100

signal score

•Built from a negative-review share of 55.3% across this company's analyzed reviews.
•13 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

2.7avg rating

5★

32.7%

4★

6.4%

3★

6.1%

2★

10.8%

1★

44.0%

Based on 1,016 analyzed reviews. Sentiment is slipping: 18.2% of reviews in the last three months were positive, compared with 57.9% in the three months before that.

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