Based on public reviews and response behavior.
100 reviews over 533 days (about 5.7 per month). Busiest month: 13% of reviews. Languages: en 99%, fr 1%.
These figures describe an earlier period, not the last 12 months.
Airlines & Aviation average: score 33.6, rating 2.12 stars, reply rate 7.2%, over 85 ranked companies · benchmark 30 Oct 2026
Score
15.2
Industry average 33.6
18.4 below average
Rating
1.20
Industry average 2.12
0.92 below average
Reply rate
—
Industry average 7.2%
not measured
Not ranked
no reviews in the last 12 months
16% of reviews positive, 82% negative
Covering July 2023 — 3 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 33% of reviews in this period, with 67% negative and 0% neutral.
Share of theme mentions
Themes from the 100 most recent reviews.
No strength themes identified yet
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 85 ranked companies in Airlines & Aviation (benchmark 30 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around value for money scores -0.872 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
Sentiment has been declining (trajectory: -0.600). Review the worst months in the trend data to identify specific operational or product issues.
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