Fishpools

Home & Living • United Kingdomwww.fishpools.co.uk

Review data last updated August 10, 2026.

Request Custom AnalysisSign up free to see everything

Based on public reviews and response behavior.

Overall Score

54/100

4.73 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Home & Living companies

#343of 675

Top 51% · Mid Pack

#1 (best)#675 (worst)

#341Peer

#342Peer

#343This company

#344Peer

#345Peer

Overall Customer Sentiment

Mid Pack

84% of reviews positive, 15% negative

84%

positive

Positive84%
Neutral1%
Negative14%

Sentiment Balance

Covering November 2024 — 56 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 79% of reviews in this period, with 20% negative and 2% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: November 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

27.5%

Product Quality

20.9%

Delivery Shipping

20.2%

Loyalty

11.1%

Response Speed

5.1%

Most feedback concerns Customer Support.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM23/100

23/100

signal score

•Built from a negative-review share of 23.3% across this company's analyzed reviews.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.7avg rating

5★

88.3%

4★

4.7%

3★

1.8%

2★

1.8%

1★

3.3%

Based on 600 analyzed reviews. Sentiment is holding steady: 92.2% of reviews in the last three months were positive, compared with 93.4% in the three months before that.

Unlock full insights