Based on public reviews and response behavior.
Among fully-analyzed Construction & Industrial companies
52% of reviews positive, 45% negative
Covering September 2024 — 28 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 64% of reviews in this period, with 29% negative and 7% neutral.
Showing 560 reviews across the months with enough data to chart reliably (min 3/month), most recent: September 2024.
Sentiment has been holding steady over the period shown.
Share of theme mentions
Most feedback concerns Delivery Shipping.
The most common complaint theme is Delivery Shipping, making up 23.6% of all theme mentions.
Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.
Star split and recent-versus-earlier sentiment.
Based on 601 analyzed reviews. Sentiment is improving: 91.4% of reviews in the last three months were positive, compared with 85.7% in the three months before that.
