Customereye

American Surplus

Construction & Industrial • United Statesamericansurplus.com

Review data last updated .

Based on public reviews and response behavior.

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110 reviews over 978 days (about 3.4 per month). Busiest month: 15% of reviews. Languages: en 94%, unknown 6%.

Overall Score

59/100
4.59 ★ average rating · 110 reviews
59/100 from 110 reviews over 17 months, moderate confidence.

Construction & Industrial average: score 67.9, rating 4.50 stars, reply rate 46.7%, over 1,728 ranked companies · benchmark 1 Nov 2026

Score

59.3

Industry average 67.9

8.6 below average

Rating

4.59

Industry average 4.50

0.09 above average

Reply rate

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Industry average 46.7%

not measured

Competitive Performance Rank

Among ranked Construction & Industrial companies

#1242of 1728 ranked in Construction & Industrial
Top 72% · Mid Pack
#1 (best)#1728 (worst)
#1240Peer
#1241Peer
#1242This company
#1243Peer
#1244Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Mid Pack

86% of reviews positive, 14% negative

86%
positive
  • Positive86%
  • Neutral0%
  • Negative14%

Sentiment Balance

Covering September 2026 — 10 reviews, not the company's full review history.

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positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 100% of reviews in this period, with 0% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)
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Theme Distribution

Share of theme mentions

Product Quality
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Customer Support
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Loyalty
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Communication
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How this analysis was produced

The figures on this page come from the most recent reviews this company received, up to a per-company limit, so the period they cover depends on how quickly this company receives reviews: a busy company's sample may span only a few weeks, a quieter company's may span years. The window actually covered is stated above with the score. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

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