Waterdrop

Construction & Industrial • United Stateswaterdropfilter.com

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

66/100

+4.7 vs. last month4.54 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Construction & Industrial companies

#63of 404

Top 16% · Top Tier

#1 (best)#404 (worst)

#61Peer

#62Peer

#63This company

#64Peer

#65Peer

Overall Customer Sentiment

Category Leader

77% of reviews positive, 21% negative

77%

positive

Positive77%
Neutral2%
Negative21%

Sentiment Balance

Covering December 2024 — 125 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 81% of reviews in this period, with 16% negative and 3% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: December 2024.

Sentiment has been improving over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

18.4%

Product Quality

16.7%

Delivery Shipping

12.2%

Response Speed

11.5%

Onboarding

10.8%

Most feedback concerns Customer Support.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM27/100

27/100

signal score

•Built from a negative-review share of 27.3% across this company's analyzed reviews.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.5avg rating

5★

81.5%

4★

6.2%

3★

3.7%

2★

1.7%

1★

7.0%

Based on 600 analyzed reviews. Sentiment is holding steady: 91.7% of reviews in the last three months were positive, compared with 88.5% in the three months before that.

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