Customereye

Thompson Creek Window Company

Construction & Industrial • United Statesthompsoncreek.com

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

66/100
4.25 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Construction & Industrial companies

#64of 404
Top 16% · Top Tier
#1 (best)#404 (worst)
#62Peer
#63Peer
#64This company
#65Peer
#66Peer

Overall Customer Sentiment

Category Leader

79% of reviews positive, 21% negative

79%
positive
  • Positive79%
  • Neutral1%
  • Negative21%

Sentiment Balance

Covering December 2021 — 3 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 100% of reviews in this period, with 0% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 573 reviews across the months with enough data to chart reliably (min 3/month), most recent: December 2021.

Sentiment has been improving over the period shown.

Theme Distribution

Share of theme mentions

Product Quality
22.4%
Customer Support
17.5%
Loyalty
15.3%
Response Speed
8.9%
Delivery Shipping
8.0%

Most feedback concerns Product Quality.

The most common complaint theme is Delivery Shipping, making up 8.0% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM39/100
39/100
signal score
  • Built from a negative-review share of 26.7% across this company's analyzed reviews.
  • 6 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
  • The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.3avg rating
5
71.7%
4
8.2%
3
4.7%
2
4.7%
1
10.8%

Based on 600 analyzed reviews. Sentiment is holding steady: 0.0% of reviews in the last three months were positive, compared with 0.0% in the three months before that.

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