Customereye

Eyewearbrands

Healthcare & Medical • United Kingdomwww.eyewearbrands.com

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

54/100
+3.5 vs. last month4.68 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Healthcare & Medical companies

#329of 615
Top 53% · Mid Pack
#1 (best)#615 (worst)
#327Peer
#328Peer
#329This company
#330Peer
#331Peer

Overall Customer Sentiment

Mid Pack

84% of reviews positive, 15% negative

84%
positive
  • Positive84%
  • Neutral2%
  • Negative15%

Sentiment Balance

Covering April 2019 — 22 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 82% of reviews in this period, with 14% negative and 5% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 599 reviews across the months with enough data to chart reliably (min 3/month), most recent: April 2019.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Product Quality
18.6%
Delivery Shipping
16.9%
Customer Support
16.8%
Loyalty
12.1%
Response Speed
12.0%

Most feedback concerns Product Quality.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM28/100
28/100
signal score
  • Built from a negative-review share of 26.0% across this company's analyzed reviews.
  • 1 review contain phrases that signal intent to leave, such as cancelling or switching provider.
  • The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.7avg rating
5
86.8%
4
5.0%
3
2.0%
2
1.8%
1
4.3%

Based on 600 analyzed reviews. Sentiment is holding steady: 90.6% of reviews in the last three months were positive, compared with 92.2% in the three months before that.

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