Based on public reviews and response behavior.
600 reviews over 349 days (about 52 per month). Busiest month: 15% of reviews.
Healthcare & Medical average: score 66.5, rating 4.37 stars, reply rate 44.7%, over 2,990 ranked companies · benchmark 23 Oct 2026
Score
53.5
Industry average 66.5
13.0 below average
Rating
4.68
Industry average 4.37
0.31 above average
Reply rate
—
Industry average 44.7%
not measured
Among ranked Healthcare & Medical companies
Only companies with enough recent, scoreable reviews are ranked.
84% of reviews positive, 15% negative
Covering April 2019 — 22 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 82% of reviews in this period, with 14% negative and 5% neutral.
Share of theme mentions
Themes extracted from 600 analysed reviews.
No weakness themes identified yet
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 2,990 ranked companies in Healthcare & Medical (benchmark 23 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around problem resolution scores -0.284 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
An overall score of 53.5 sits in the bottom quarter of about 3,100 ranked Healthcare & Medical companies (25th percentile: 57, median: 67). The weakest topic and the reply rate are the two levers that move this score fastest.
Included in the full report
Unlock the full report — $4.99